Frequently Asked Questions
To join our membership, you can click the “Join” button on the upper right of the page and fill out the basic information form. You can also join by clicking “Join” on our checkout page after you have completed adding items to your cart.
Click “Login” and then click “Forgot password?” Enter the email account you registered with, and an email will be sent to your account. Click the link in the email to reset your password.
Please contact us at firstname.lastname@example.org
Click “Login” and then enter your email account and password. After logging in, choose “Change my personal information and password.”
From this page, you can change your login email account, password, and delivery address. You can update your contact phone number by entering it next time you place an order.
Please do check if your new email address is able to receive any order notification from us.
By clicking “Subscribe to our newsletter” on the upper right of the page, you can subscribe or unsubscribe to our newsletters.
To avoid missing our notifications, you may refer to the following settings.
Here are the most common email services used by our customers. If you are not using either of the two, please adjust your settings according to your email provider.
Yes! The tax has been included in the price. The receipt will be sent along with the package.
Once you have completed your order and confirmed payment, our system will send you an order notification via both email and SMS. Please make sure you have entered the correct email address to receive the letter. If you are unable to receive the email due to Internet failure, you can also log in to our website to track your order.