How to Order
Sign up –> Select your items –> Check out –> Pay through PayPal –> Order confirmed
1. Sign up
Click “Join” on the upper right of the page, fill out the basic information form and become a member. You can also become a member by choosing to join on the Checkout page after you have completed adding items to your cart.
2. Select your items
Find the items you want by browsing or searching.
3. Check out
Add items to your cart from the catalog. Once you finish shopping, click “Check out” and you will enter the shopping cart review page. Check if all the details are correct, and then click on PayPal to be redirected to the Visa payment page.
4. Order confirmed
Once an online purchase is complete, our automated system will send out a notification via email or other means. This notification does not conclude the contract, and only means that we have received the order. We reserve the right to refuse the order, unless the payment has been processed and a contract is thus formed. We are to state a legitimate reason if we wish to decline the order within two business days of customer’s request date. Once we agree with the terms of transaction, and the products or services ordered by the customer are available, we will send the customer a shipment notification. The customer can also track the delivery status online.
Ways of Payment
We accept payment via PayPal. PayPal is the most popular platform for online payment today. For a better and more secure shopping experience, please visit https://www.paypal.com
Shipping & Delivery
Shipping within Australia
1. Orders with merchandise value above AUD150 qualify for free shipping.
2. Orders with merchandise value below AUD150 will be charged with shipping fee of AUD7.95.
- The receipt will be delivered along with domestic packages.
- The invoice will be delivered along with oversea packages.
Returns & Exchanges
- According to the Consumer Protection Law, consumers are offered a 7-day cooling- off period (not trial). During this period, consumers may return the goods without stating reasons, or notify us in writing to rescind the purchase contract without paying any expenses or the purchase price.
- The goods returned/exchanged during cooling-off period should be in their unused, originally packaged condition (including the products, accessories, packing, boxes, attached documents etc.), or the return/exchange may not be accepted.
- To initiate return/exchange, please notify us at email@example.com
- Once receiving your return request and having approved the condition of the products, our delivery service will collect the goods at the appointed location.
- After requesting the return, you will be sent a credit note (in duplicate) via postal service or email. Please sign on it after checking the details. The return will only be accepted along with its accessories (ex. buttons), packing, gifts, receipt and summary. It will take 7-10 days for us to complete the return process after receiving the return and verifying its integrity. The refund will be reimbursed to your credit card on which the original purchase was made.
- In consideration of other customers, we will not accept your return under these conditions:
- Accessories are missing, or the tag has been removed (the return must be complete with the original package).
- When you try on the clothes, please be careful with your makeup. The clothes cannot be returned if stained.
- The clothes has been worn for a while (not just try on) and damaged with creases and stains.
- The product has been modified with additional printings, embroiders, and cuttings.
- The 7-day cooling off period is over.